Terms & Conditions

 

📜 Terms & Conditions for VibeQR

Last Updated: August 18, 2026
Effective Date: August 18, 2026

1. Agreement to Terms

Welcome to VibeQR (the "Service"), operated by Vibe Create Media LLP, a limited liability partnership registered under the laws of India, with its principal office in Latur, Maharashtra, India ("we," "our," or "us").

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Vibe Create Media LLP governing your access to and use of our review management platform available at https://reviews.vibecreatemedia.in/ (the "Website" or "Service").

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, you must not access or use our Service.

Eligibility: You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use this Service.[ai.google][clauseium]

2. Description of Service

VibeQR is a Software-as-a-Service (SaaS) platform that enables businesses to:

  • Collect and manage Google customer reviews via QR codes
  • Respond to reviews from a unified dashboard
  • Track review analytics and ratings trends
  • Automate review request campaigns
  • Generate performance reports for local SEO

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.[clauseium][forms-legal]

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must register for an account by providing accurate, current, and complete information, including:

  • Business name and legal entity type
  • Authorized representative's name and contact details
  • Google Business Profile ID or verification credentials
  • Billing and payment information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials (email, password, API keys)
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

We recommend:

  • Using strong, unique passwords (minimum 12 characters with letters, numbers, and symbols)
  • Enabling two-factor authentication (2FA) where available
  • Not sharing your account credentials with unauthorized persons

3.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if:

  • You violate these Terms or our Privacy Policy
  • You engage in fraudulent, abusive, or illegal activities
  • You fail to make timely payments for subscription fees
  • Your Google Business Profile is suspended or removed by Google
  • We receive credible reports of policy violations (e.g., fake reviews, review gating)

Upon termination, you will lose access to your account and all data stored within the Service, except as required by law (e.g., financial records for tax compliance).[clauseium][forms-legal]

4. User Obligations and Acceptable Use

4.1 Permitted Use

You agree to use VibeQR solely for lawful purposes and in accordance with these Terms. You are authorized to:

  • Access and use the Service for your business's review management needs
  • Connect your Google Business Profile via official Google APIs
  • Generate QR codes for legitimate customer review collection
  • Respond to authentic customer reviews in a professional manner

4.2 Prohibited Activities

You shall NOT use the Service to:[support.google][developers.google]

A. Review Manipulation & Fake Content:

  • Generate, solicit, or post fake, false, or misleading reviews (including AI-generated reviews)
  • Engage in "review gating" (filtering negative reviews before publication)
  • Offer incentives, discounts, or compensation in exchange for positive reviews without clear disclosure
  • Post reviews for your own business or competitors' businesses
  • Use automated bots or scripts to submit reviews at scale

B. Google API Misuse:

  • Attempt to bypass, circumvent, or modify Google's API restrictions
  • Use Google APIs for purposes other than review management as explicitly authorized
  • Scrape, harvest, or bulk-download data from Google beyond API rate limits
  • Resell, redistribute, or sublicense access to Google APIs through VibeQR

C. On-Site Review Collection Violations:

  • Operate review kiosks, tablets, or dedicated devices at your business premises for customers to leave reviews (prohibited by Google's April 2026 policy)
  • Set mandatory review collection quotas or targets for employees
  • Monitor customers while they write reviews or influence review content in real-time

D. General Prohibited Conduct:

  • Transmit malware, viruses, or malicious code
  • Harass, threaten, or harm other users or third parties
  • Violate any applicable local, state, national, or international laws
  • Infringe upon intellectual property rights of VibeQR or third parties
  • Attempt to gain unauthorized access to our systems, servers, or databases
  • Use the Service to spam, phish, or send unsolicited commercial communications

Violation of these prohibited activities may result in immediate account suspension or termination, with or without prior notice.[support.google]

4.3 Compliance with Google's Policies

By using VibeQR, you acknowledge and agree to comply with:

You are solely responsible for ensuring your business's review collection practices comply with Google's policies. VibeQR is not liable for any penalties, suspensions, or enforcement actions taken by Google against your business or Google Business Profile.[support.google]

5. Subscription Plans and Payments

5.1 Subscription Tiers

VibeQR offers various subscription plans (e.g., Starter, Growth, Pro, Enterprise) with different features, limits, and pricing. Current plan details are available at https://reviews.vibecreatemedia.in/pricing.

We reserve the right to modify pricing, features, or plan structures at any time. Price changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after price changes constitutes acceptance of the new pricing.[clauseium][forms-legal]

5.2 Payment Terms

  • Billing Cycle: Subscriptions are billed monthly or annually, as selected at signup
  • Payment Methods: We accept credit/debit cards, UPI, net banking, and other payment methods via our payment processor (Razorpay, Stripe, etc.)
  • Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled
  • Taxes: All fees are exclusive of GST (18%) and other applicable taxes, which will be added to your invoice[clauseium][forms-legal]

5.3 Refund Policy

  • Free Trial: If offered, free trials convert to paid subscriptions automatically unless cancelled before trial ends
  • Refunds: Due to the digital nature of our Service, we do not offer refunds for partial subscription periods except as required by law
  • Cancellation: You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing cycle[clauseium]

5.4 Late Payments and Suspension

If payment fails or is delayed:

  • We will notify you via email and provide a 7-day grace period to resolve the issue
  • After the grace period, your account may be suspended until payment is received
  • After 30 days of non-payment, your account may be terminated and data deleted per our retention policy[clauseium][forms-legal]

6. Intellectual Property Rights

6.1 VibeQR's Intellectual Property

All content, features, and functionality of the Service, including but not limited to:

  • Software code, algorithms, and architecture
  • User interface design, logos, and branding ("VibeQR," "Vibe Create Media")
  • Documentation, tutorials, and marketing materials
  • QR code templates, dashboard designs, and analytics visualizations

are the exclusive property of Vibe Create Media LLP or its licensors and are protected by Indian and international intellectual property laws (Copyright Act 1957, Trademarks Act 1999, Patents Act 1970).[clauseium][forms-legal]

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only. You may not:

  • Copy, modify, or create derivative works of our software
  • Reverse engineer, decompile, or disassemble the Service
  • Resell, sublicense, or distribute access to VibeQR
  • Remove any proprietary notices or labels from the Service

6.2 Your Content

You retain all ownership rights to content you upload or create through the Service, including:

  • Your business name, logo, and branding
  • Review responses you write
  • Customer contact lists you import
  • Analytics reports you generate

By using the Service, you grant VibeQR a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service.[clauseium][forms-legal]

6.3 Google APIs and Third-Party IP

You acknowledge that:

  • Google APIs, including Google Business Profile data, are owned by Google LLC and subject to Google's Terms of Service[support.google][developers.google][cloud.google]
  • VibeQR does not claim ownership of any Google data accessed through the Service
  • Your use of Google data must comply with Google's User Data Policy and API Terms[support.google]

7. Data Protection and Privacy

7.1 Data Processing Relationship

For purposes of India's Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable data protection laws (GDPR, CCPA):

  • You (the Customer) are the Data Fiduciary (determines purpose and means of processing)
  • VibeQR is the Data Processor (processes data on your instructions)[forms-legal][lawsikho][clauseium][dpdpa]

7.2 Data Processing Obligations

VibeQR agrees to:

  • Process personal data only on your documented instructions and for the purposes outlined in these Terms
  • Implement appropriate technical and organizational measures to ensure data security (encryption, access controls, regular audits)[lawsikho][tcsa]
  • Notify you within 24 hours of becoming aware of a data breach affecting your data[lawsikho][dpdpa]
  • Assist you in responding to data subject rights requests (access, correction, deletion)
  • Delete or return your data upon termination of the Service, except where retention is required by law[forms-legal][lawsikho]

7.3 Sub-Processors

VibeQR may engage third-party sub-processors to support Service delivery, including:

  • Cloud Hosting: AWS, DigitalOcean, Google Cloud
  • Payment Processing: Razorpay, Stripe, PayPal
  • Email Services: SendGrid, Amazon SES, Postmark
  • Analytics: Google Analytics, Mixpanel

A current list of sub-processors is available at https://reviews.vibecreatemedia.in/subprocessors. We will notify you of any material changes to this list.[lawsikho][dpdpa]

7.4 Data Processing Agreement (DPA)

Upon request, VibeQR will enter into a separate Data Processing Agreement (DPA) with you that incorporates the terms of this Section 7 and provides additional DPDPA/GDPR-compliant safeguards.[forms-legal][lawsikho][dpdpa][tcsa]

For more details, see our Privacy Policy at https://reviews.vibecreatemedia.in/privacy.

8. Disclaimers and Limitation of Liability

8.1 No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that the Service will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy, reliability, or completeness of information obtained through the Service

We do not warrant that:

  • The Service will meet your specific requirements or business goals
  • Review collection via VibeQR will result in improved Google rankings, increased revenue, or business growth
  • Google will not change its APIs, policies, or enforcement practices in ways that affect Service functionality[support.google]

8.2 Google API Disclaimer

VIBEQR IS NOT AFFILIATED WITH, ENDORSED BY, OR SPONSORED BY GOOGLE LLC. Use of Google APIs is subject to Google's Terms of Service, which may change at any time.[support.google][developers.google][cloud.google]

We do not guarantee:

  • Continuous availability of Google APIs
  • Google's approval of your business's review collection practices
  • Protection against Google enforcement actions (e.g., review removal, Business Profile suspension)

You are solely responsible for complying with Google's policies and assume all risks associated with your use of Google APIs through VibeQR.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIBE CREATE MEDIA LLP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data, reviews, or customer information
  • Damage to reputation or goodwill
  • Costs of substitute services or business interruption
  • Google penalties, suspensions, or enforcement actions against your Business Profile[support.google]

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to VibeQR in the 12 months preceding the claim, or INR 10,000 (whichever is greater).[clauseium][forms-legal]

8.4 Indemnification

You agree to indemnify, defend, and hold harmless Vibe Create Media LLP and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of:

  • Your use of the Service in violation of these Terms
  • Your violation of Google's policies or applicable laws
  • Your review collection practices (e.g., fake reviews, review gating, prohibited incentives)
  • Any third-party claims that your content infringes intellectual property rights

9. Term and Termination

9.1 Term

These Terms remain in effect for as long as you use the Service or maintain an active subscription ("Term").

9.2 Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription from your account dashboard
  • Contacting our support team at support@vibecreatemedia.in

Cancellation takes effect at the end of the current billing cycle. No refunds will be issued for partial billing periods except as required by law.[clauseium][forms-legal]

9.3 Termination by VibeQR

We may suspend or terminate your access to the Service immediately, without prior notice, if:

  • You materially breach these Terms (including prohibited activities in Section 4.2)
  • You fail to make timely payments for subscription fees
  • We are required to do so by law or regulatory authorities
  • We reasonably believe your use of the Service poses a security risk or legal liability[support.google]

9.4 Effect of Termination

Upon termination:

  • Your right to access and use the Service ceases immediately
  • We will delete your data within 30 days (or 90 days for Google review data), except where retention is required by law (e.g., financial records for 7 years under Indian tax law)[forms-legal][lawsikho]
  • You may request a data export in a machine-readable format before deletion (subject to Section 7.2)

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to:

  • Indian Contract Act, 1872
  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023 (DPDPA)
  • Copyright Act, 1957; Trademarks Act, 1999; Patents Act, 1970
  • Consumer Protection Act, 2019 (where applicable)[clauseium][forms-legal][lawsikho][clauseium]

10.2 Dispute Resolution Process

Step 1: Good Faith Negotiation
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, you agree to first attempt to resolve the matter through good faith negotiations with Vibe Create Media LLP. Contact us at legal@vibecreatemedia.in with a detailed description of your dispute.

Step 2: Mediation (Optional)
If negotiations fail within 30 days, either party may propose mediation through a mutually agreed-upon mediator in Latur, Maharashtra, India.

Step 3: Arbitration (Mandatory)
If mediation is unsuccessful or declined, all disputes shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996.[clauseium][forms-legal]

  • Arbitration Venue: Latur, Maharashtra, India (or another mutually agreed location)
  • Language: English
  • Arbitrator: A sole arbitrator appointed by mutual agreement, or by the Maharashtra International Arbitration Centre (MIAC) if parties cannot agree
  • Class Action Waiver: You agree to arbitrate on an individual basis only. Class actions, class arbitrations, and representative actions are waived.[clauseium]

10.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, data breaches, or other irreparable harm.

10.4 Small Claims Court

You may bring a claim in small claims court (if available in your jurisdiction) for disputes within that court's monetary jurisdiction, provided the claim is brought on an individual basis and not as part of a class action.

11. Miscellaneous Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any additional agreements (e.g., Data Processing Agreement, Enterprise Service Agreement), constitute the entire agreement between you and VibeQR regarding the Service and supersede all prior or contemporaneous agreements, understandings, or representations.[clauseium][forms-legal]

11.2 Amendments

We reserve the right to modify these Terms at any time. We will provide notice of material changes via:

  • Email to your registered email address
  • Prominent notice on the Service (e.g., banner or popup)
  • Update to the "Last Updated" date at the top of this page

Your continued use of the Service after changes take effect constitutes acceptance of the amended Terms. If you do not agree to the changes, you must discontinue use of the Service and cancel your subscription.[clauseium][forms-legal]

11.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal, that provision shall be severed, and the remaining provisions shall remain in full force and effect.[clauseium][forms-legal]

11.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Vibe Create Media LLP.

11.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. VibeQR may assign these Terms in connection with a merger, acquisition, sale of assets, or other business transfer, provided the assignee agrees to be bound by these Terms.[clauseium][forms-legal]

11.6 Force Majeure

VibeQR shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to:

  • Natural disasters, pandemics, or acts of God
  • War, terrorism, civil unrest, or government actions
  • Internet outages, cyberattacks, or infrastructure failures
  • Google API downtime or policy changes[support.google]

11.7 Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Vibe Create Media LLP

  • Email: legal@vibecreatemedia.in
  • Address: [Insert Registered Office Address], Latur, Maharashtra, India
  • Phone: [Insert Contact Number]
  • Response Time: Within 7 business days

Grievance Officer (India - IT Act 2000):

  • Email: grievance@vibecreatemedia.in
  • Name: [Insert DPO/Founder Name]

12. Additional Compliance Requirements for Review Management

In compliance with Google's April 2026 Review Policy and India's Bureau of Indian Standards IS 19000:2022 (Guidelines for Online Customer Reviews), VibeQR users must adhere to the following:

12.1 Prohibited Review Practices

  • No AI-Generated Reviews: Users may not use artificial intelligence, chatbots, or automated tools to create fake or synthetic reviews
  • No Review Gating: Users may not filter, suppress, or selectively solicit reviews based on anticipated sentiment (positive vs. negative)
  • No On-Site Kiosks: Users may not operate tablets, kiosks, or dedicated devices at physical business locations for customers to leave Google reviews
  • No Staff Quotas: Users may not set mandatory review collection targets, quotas, or incentives for employees that could lead to coercive practices
  • No Incentivization Without Disclosure: If offering discounts, coupons, or rewards for reviews, users must clearly disclose this in the review request and comply with Google's incentive policies

12.2 Consequences of Violation

Violation of these policies may result in:

  • Immediate suspension or termination of your VibeQR account
  • Reporting to Google for potential enforcement action against your Business Profile
  • Legal liability under Indian consumer protection and advertising laws
  • Forfeiture of any prepaid subscription fees

VibeQR reserves the right to monitor user activity for compliance with these policies and may audit accounts suspected of violations

 

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