Refund Policy

Here's a comprehensive Refund Policy template tailored for VibeQR (your SaaS review management platform). This is drafted to be compliant with India's Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, and international best practices for digital services.

💰 Refund Policy for VibeQR

Last Updated: August 18, 2026
Effective Date: August 18, 2026

1. Overview

At VibeQR (operated by Vibe Create Media LLP), we want you to be completely satisfied with our review management platform. However, due to the digital nature of our Software-as-a-Service (SaaS) product, we have specific refund policies outlined below.

This Refund Policy applies to all purchases made through https://reviews.vibecreatemedia.in/ and is governed by India's Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

By purchasing a subscription or service from VibeQR, you acknowledge and agree to this Refund Policy.

2. General Refund Policy

2.1 Digital Services Nature

VibeQR is a digital service that provides immediate access upon payment. Once your subscription is activated, you gain instant access to:

  • Review management dashboard
  • QR code generation tools
  • Google Business Profile integration
  • Analytics and reporting features

Due to the intangible and immediately accessible nature of digital services, we do not offer refunds for "change of mind" or voluntary cancellations after the subscription has been activated.

2.2 No Refund Scenarios

We cannot issue refunds in the following situations:

  • Change of Mind: You decided not to use the service after purchase
  • Voluntary Cancellation: You chose to cancel your subscription mid-cycle
  • Partial Usage: You used the service for part of the billing period and then cancelled
  • Duplicate Features: You already have access to similar tools or services
  • Business Circumstances: Your business closed, pivoted, or no longer needs review management
  • Google Policy Changes: Google updates its API or review policies affecting Service functionality
  • Technical Issues on Your End: Internet connectivity problems, incompatible browsers, or device issues

All purchases are final once your subscription is activated and you have accessed the Service.

3. Refund Eligibility (When We DO Issue Refunds)

In compliance with India's Consumer Protection Act, 2019, we will issue refunds in the following circumstances:

3.1 Service Deficiencies or Defects

You are eligible for a refund if:

  • Service is Defective: VibeQR fails to function as described on our website or in our documentation
  • Features Not Working: Core features (review collection, QR code generation, Google API integration) are non-functional for more than 7 consecutive days due to our technical issues
  • Misrepresentation: The Service does not deliver the core functionality advertised at the time of purchase
  • Service Interruption: We experience prolonged downtime (>48 hours) that prevents you from accessing your account and we cannot resolve it within a reasonable timeframe

Refund Amount: Full or pro-rated refund based on the extent of the deficiency and unused portion of subscription.

3.2 Technical Issues on Our End

If VibeQR experiences technical problems that prevent you from using the Service:

  • Downtime > 48 hours: You may request a pro-rated refund for the affected period
  • Data Loss: If we lose your data due to our negligence (not force majeure), you may be eligible for a refund plus compensation as per our Terms & Conditions
  • Security Breach: If your account is compromised due to our security failure, you may request a refund and account termination

3.3 Billing Errors

You are eligible for a full refund if:

  • Duplicate Charge: You were charged multiple times for the same subscription
  • Incorrect Amount: You were charged more than the advertised price
  • Unauthorized Charge: Your payment was processed without your consent (fraudulent transaction)

We will investigate all billing error claims within 5 business days and process approved refunds within 7-10 business days.

3.4 Free Trial Conversion Issues

If you were charged after a free trial without proper notification:

  • We failed to send a trial expiration reminder email
  • You cancelled before trial ended but were still charged
  • Technical error prevented your cancellation from being processed

We will refund the charge and help you transition to a free plan or cancel your account.

4. Subscription Cancellation Policy

4.1 How to Cancel

You may cancel your VibeQR subscription at any time:

  1. From Dashboard: Log in → Settings → Subscription → Cancel Subscription
  2. Via Email: Send cancellation request to support@vibecreatemedia.in
  3. Via Phone: Call [Insert Phone Number] during business hours (10 AM - 6 PM IST, Monday - Saturday)

Cancellation takes effect at the end of your current billing cycle. You will retain access to all features until the cycle ends.

4.2 No Pro-Rated Refunds for Mid-Cycle Cancellation

We do not offer pro-rated refunds for unused time within a billing cycle.

Example:

  • You purchase an annual plan on January 1, 2026 for ₹12,000
  • You cancel on June 30, 2026 (after 6 months)
  • Refund: ₹0 (no pro-rated refund for remaining 6 months)
  • Access: You retain full access until December 31, 2026

This is standard industry practice for SaaS subscriptions and is clearly disclosed at checkout.

4.3 Annual Plan Cancellation

Annual subscriptions are non-refundable after 14 days from purchase date, except in cases of service deficiency or billing errors as outlined in Section 3.

Cooling-Off Period (14 days):

  • If you cancel within 14 days of purchasing an annual plan AND have used less than 20% of the platform's features, you may be eligible for a full refund at our discretion.
  • After 14 days, annual plans are non-refundable.

5. Refund Request Process

5.1 How to Request a Refund

If you believe you are eligible for a refund under Section 3, follow these steps:

Step 1: Contact Support
Email us at support@vibecreatemedia.in with the following information:

  • Your registered email address
  • Order/transaction ID
  • Subscription plan details
  • Reason for refund request
  • Supporting evidence (screenshots, error messages, etc.)

Step 2: Review Period
Our team will review your request within 5 business days and may request additional information.

Step 3: Decision Notification
We will notify you of our decision via email:

  • Approved: Refund will be processed within 7-10 business days
  • Denied: We will provide a detailed explanation citing relevant policy sections

Step 4: Refund Processing
Approved refunds are processed via the original payment method:

  • Credit/Debit Cards: 7-10 business days (depends on your bank)
  • UPI/Net Banking: 3-5 business days
  • Wallets (Paytm, PhonePe, etc.): 2-4 business days

5.2 Refund Timeline

As per Consumer Protection (E-Commerce) Rules, 2020, we will process refunds within the following timelines:

Refund Type Processing Time
Billing Errors 7-10 business days
Service Deficiency 10-15 business days (after investigation)
Duplicate Charges 5-7 business days
Approved Discretionary Refunds 7-10 business days

If no specific timeline is mentioned, refunds will be processed within 30 days as mandated by law.[alokanaiklegal.substack][righttoinformation][timesofindia.indiatimes]

6. Chargebacks and Disputes

6.1 Chargeback Policy

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or payment provider.

If you file a chargeback without first contacting us:

  • Your VibeQR account will be immediately suspended
  • We will contest the chargeback with supporting evidence (usage logs, terms acceptance, communication records)
  • If the chargeback is found to be fraudulent or in violation of our Terms, you may be liable for additional fees (chargeback fees are typically $15-25 per dispute)

6.2 Friendly Fraud

"Friendly fraud" occurs when a customer:

  • Receives the service but files a chargeback claiming they didn't
  • Forgets about a recurring subscription and disputes the charge
  • Uses the service extensively and then requests a chargeback

We actively contest friendly fraud chargebacks and may pursue legal action for amounts exceeding ₹50,000.

7. Exceptions and Special Circumstances

7.1 Enterprise/Custom Plans

For enterprise customers with custom pricing and contracts:

  • Refund terms are governed by the individual Enterprise Service Agreement (ESA)
  • Typically includes negotiated SLA credits rather than cash refunds
  • Contact your account manager or legal@vibecreatemedia.in for details

7.2 Force Majeure

We are not liable for refunds arising from circumstances beyond our reasonable control, including:

  • Natural disasters, pandemics, or acts of God
  • War, terrorism, civil unrest, or government actions
  • Google API outages or policy changes
  • Internet infrastructure failures or cyberattacks

In such cases, we will offer service credits or plan extensions rather than refunds.

7.3 Promotional or Discounted Plans

Refunds for promotional plans (e.g., Black Friday sales, limited-time offers) are calculated based on the actual amount paid, not the regular pricing.

Example:

  • Regular annual plan: ₹12,000
  • Promotional price paid: ₹6,000 (50% off)
  • Refund amount (if eligible): ₹6,000 (not ₹12,000)

8. Consumer Rights (India)

Under India's Consumer Protection Act, 2019, you have the following rights:

8.1 Right to Refund

You are entitled to a refund if:

  • The service is defective or deficient
  • The service does not match the description or advertised features
  • The service was delivered late (not applicable to digital services with instant access)
  • The service is spurious (falsely claimed to be genuine)

8.2 Right to Information

You have the right to:

  • Clear information about our refund policy before purchase
  • Timely updates on your refund request status
  • Written explanation if your refund is denied

8.3 Right to Grievance Redressal

If your refund request is denied and you believe this is unfair:

Step 1: Contact Our Grievance Officer

  • Email: grievance@vibecreatemedia.in
  • Name: [Insert Grievance Officer Name]
  • Response Time: Within 48 hours (as per E-Commerce Rules 2020)

Step 2: Consumer Dispute Redressal Commission
If unresolved, you may file a complaint with:

  • District Commission: For claims up to ₹50 lakhs
  • State Commission: For claims between ₹50 lakhs - ₹2 crores
  • National Commission: For claims above ₹2 crores

Online Filing: Use the e-Daakhil portal (https://edaakhil.nic.in) for online consumer complaint filing.

Step 3: National Consumer Helpline

  • Phone: 1915 (toll-free)
  • Website: https://consumerhelpline.gov.in
  • Email: support@consumerhelpline.gov.in

9. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback.

  • Notification: Material changes will be communicated via email and/or prominent notice on our website
  • Effective Date: The "Last Updated" date at the top of this policy will be revised
  • Your Continued Use: Purchasing a subscription after changes constitutes acceptance of the updated policy

We recommend reviewing this policy before each purchase.

10. Contact Us

For questions, concerns, or refund requests, please contact us:

Customer Support:

  • Email: support@vibecreatemedia.in
  • Phone: [Insert Phone Number]
  • Hours: Monday - Saturday, 10 AM - 6 PM IST
  • Response Time: Within 24 hours on business days

Grievance Officer (India - E-Commerce Rules 2020):

  • Email: grievance@vibecreatemedia.in
  • Name: [Insert Grievance Officer Name]
  • Response Time: Within 48 hours

Billing Department:

  • Email: billing@vibecreatemedia.in
  • For: Payment issues, invoice requests, refund status

 

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